FAQs

1. Our prices
Our prices are expressed in both US and Singapore dollars. Please note, however, that the final amount -- which is what will be billed to you -- will be in Singapore dollars. GST is payable for books sent to Singapore addresses.

2. Availability of books
Upon receipt of your order, we will communicate with you over email regarding whether the books you have ordered are in stock.

If the books are in stock, we will confirm with you whether you would like to proceed with the order.

If the books are not in stock, it may take between two to eight weeks to fulfill the order – depending on the origin of supply. Books from "non-traditional" sources, e.g., Myanmar, Vietnam, or Indonesia, may take longer. We will confirm with you over email whether you would like to cancel your order or proceed with the order despite the delay.

In all cases, no payment is processed until the order is confirmed.

3. How to order?
Besides ordering directly from our website, you may also choose to use the following:
email:  orders@selectbooks.com.sg
fax:     (65) 6251 3380     download fax order form

post:    Select Books
65A, Jalan Tenteram
#02-06, St Michael's Industrial Estate
Singapore 328958

4. Collection from our office
You may choose to collect your purchases from our office. There is no delivery charge to pay for this option. As we may not have the books in stock, this option is not available through the online ordering system. If you would like to order a book for collection from our office, please email us with the title and quantity. We will check on stock availability and email you to arrange for the collection.

5. How to pay?
Individuals: Select Books accepts payment by credit card or PayPal. Amex, Visa and Mastercard are accepted.

Institutions: Select Books accepts payment by credit card, Paypal, bank transfer and cheque/bankdraft drawn on a bank in Singapore, in Singapore dollars. Bank charges must be borne by sender.

The Paypal payment option is currently not available through the online ordering system. If you would like to make payment by Paypal, please email us with the title, quantity and delivery address, and specify that you would like to make payment by Paypal. Upon confirmation of order, we will send you a Paypal invoice.

6. Shipping/delivery costs
Purchaser bears outward shipping/delivery costs. Our shipping/delivery charges are based on actual weight-based rates.

Due to problems that we have faced previously with surface mail, particularly in terms of tracking and reliability, we only offer air mail shipment.

7. Shipping addresses
As we use trackable air mail shipping, we are generally unable to ship to PO boxes. Exceptions may be made for countries where PO boxes are the norm.

8. Returns/Refunds/Exchange/Claims policy
All sales made through our website are final. No returns, refunds or exchanges will be entertained EXCEPT for the following circumstances:

  1. your books arrive damaged
  2. wrong titles are supplied
  3. Non-receipt of books due to wrong address being supplied by Select Books to the postal or courier service

In instances of damage, Select Books will require the customer to send back the cover and title page. Please inform us before undertaking the return.

Please note that as we will make every effort to confirm the shipping address with the customer before shipping the order, we will not be able to provide a refund in the event that the customer does not receive the order due to: the wrong address being supplied by the customer; when the shipment arrives but is unclaimed; or when the customer is not available to receive the book from the postal or courier service despite repeated attempts.

If you have any questions about the above, please write to us at info@selectbooks.com.sg